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BENEFITS

RV Customer Rewards

The folks at Pilot Flying J understand what it means to be driven to do a job right. That’s why we created a rewards program that fits your needs, your lifestyle and your preferences.

Your Rewards
  • $0.02 discount off each gallon of gasoline*
  • $0.03 discount off each gallon of diesel*
  • $0.10 discount off each gallon of propane fuel
  • $5 off dumping fee (regularly $10)
  • Special pricing and deals in our retail stores and restaurants
  • Sweepstakes entries with every inside purchase
  • Birthday Rewards during your birthday month
  • Special deals specifically for you! Check them out on your online account, receipt, or any in-store kiosk.
Exclusive Rewards for RV Customers

Visit your online account or any in-store kiosk to print your coupon from one of our many partners

  • 10% off participating Denny’s restaurants
* Above discounts reflect savings off per gallon in the United States only at participating locations. Canadian locations will receive a discount of $.01 off per liter of gas and diesel, and $.03 off per liter of propane.
* Due to certain state regulations, we are unable to administer the discount on gas and diesel in the state of Wisconsin.
* The advertised pump price on the commercial diesel lanes in Indiana and Oregon represents the tax-exempt price for commercial vehicles only. Private vehicles are required by law to pay the state fuel tax at the time of purchase. When making purchases in these states on the commercial lanes, the pump price will increase to the taxed price as required. You will still receive your discount of $.03 off each gallon.
* In Arizona, the advertised truck diesel price reflects a "heavy vehicle" tax. Exempt customers must notify the cashier at time of purchase and the tax will be removed manually.
* Start the Pump is NOT available in British Columbia.
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Professional Driver Rewards

The folks at Pilot Flying J understand what it means to be driven to do a job right. That’s why we created a rewards program that fits your needs, your lifestyle and your preferences.

Your Rewards
  • Earn 1 point per gallon of diesel fuel
  • Earn 1 shower credit per 50 gallon fill up or 1/2 credit for 14-49 gallon fill up
  • Extended shower credits
  • Instantly redeem points for food & merchandise at Pilot and Flying J travel centers and restaurants
  • Redeem points for WiFi service at participating Pilot and Flying J locations
  • Special pricing and deals in our retail stores and restaurants
  • Sweepstakes entries with every inside purchase
  • Birthday Rewards during your birthday month
  • $7 off dumping fees (regularly $10)
  • Special rewards specifically for you! Check them out on your online account, receipt, or any in-store kiosk.
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Preferred Customer Rewards

Not a professional driver or RV Customer? No problem! This is the card for you to get great rewards in our travel centers and restaurants.

Your Rewards
  • Special pricing and deals in our retail stores and restaurants
  • Sweepstakes entries with every inside purchase
  • Birthday Rewards during your birthday month
  • Special rewards specifically for you! Check them out on your online account, receipt, or any in-store kiosk.
Exclusive Rewards

Visit your online account or any in-store kiosk to print your coupon from one of our many partners.

  • 10% off participating Denny's restaurants
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Professional Driver

What are the most important things to know about MyRewards?

  • Keep & use your current Pilot Flying J loyalty program member card as you will continue to accrue and redeem rewards and benefits with it. No need to get a new card.
  • All of your earned points and showers are still in your account and ready for you to redeem
  • Register your card to be eligible for all of the great rewards and benefits
  • Register your card at: At an in-store kiosk, with a cashier at the register at any Pilot or Flying J location or online here.

What has happened to the Driver Payback program?

The Driver Payback program has been enhanced and is now called MyRewards as of February 28, 2012. You do not need to get a new card to continue earning your rewards.

Do I need to pick up a new MyRewards card?

No you do not – if you had a Driver Payback Card on December 31, 2010 and are currently using a Frequent Fueler or Driver Payback card to earn and redeem points and showers – you do not need to get a new card. You only need to get a new card if you are not currently using a Driver Payback, Frequent Fueler or Frequent Fueler Advantage Card to earn and redeem points and showers.

Should I keep my Driver Payback Card and/or my Frequent Fueler Card?

YES, keep your current member card(s). There is no need to get a new member card. You should keep your current member card; it will allow you to accrue and redeem Frequent Fueler Advantage benefits. However, to get all the benefits of the new Frequent Fueler Advantage program, you must register your member card.

Why do I need to register my member card?

To be eligible to receive all the extra benefits, you must register your card. With registration, you can also help protect the points and showers that you have earned if your card is lost or stolen. Any remaining balances left on the card once it is reported, can be transferred to your new card.

What do I need to do to register my member card?

You may register your card at any in-store kiosk, with a cashier at the register of any location, or online here.

How do I get a MyRewards Card?

Simply request a card from the cashier at any Pilot or Flying J location.

How do I get "Start The Pump" privileges with my member card?

"Start The Pump" is only for our cash, check and credit card customers. If you have a Comdata, TCH or any other form of payment; you already have a "Start The Pump" card. You must register your card at the cashier’s counter at any Pilot or Flying J location. Registration will require you to provide contact information and your Commercial Driver’s License number. Once you have completed the registration, you will have to purchase 500 gallons of fuel from Pilot Flying J before your member card can be used to start the pump. After receiving "Start The Pump" Privileges, you must continue to pay for fuel with cash, check or credit card.

I registered for "Start The Pump" and my member card will not start the pump. What happened?

Once you have registered your card for "Start The Pump" privileges, you must purchase 500 gallons before your member card will start the pump. If you have purchased 500 gallons after registering your card, and your card will not start the pump, please check with the manager on duty at the closest Pilot or Flying J.

How do I check my accrued points, shower balances and special offers?

  • at the bottom of each sales receipt when you use your card
  • at any Pilot and Flying J in-store kiosks
  • online by following the "Check Loyalty Card Balance" link on the page
  • by asking a cashier to look up your account balance at the register
  • from the MyPilot mobile app available for Android and iPhone. Download the app here: http://pilotflyingj.com/mypilot.

How do I earn MyRewards benefits and special offers?

By purchasing fuel, products and services from Pilot and Flying J locations throughout North America. To get complete program details, pick up a program brochure at any Pilot or Flying J location or ask a member of management at the closest Pilot or Flying J.

How can I redeem accrued points?

Points are automatically stored on your card when you earn them. Points can be redeemed instantly for products and services at participating Pilot and Flying J locations and restaurants. You must present your rewards card to redeem your points. Excluded products include: tobacco, lottery, alcohol, fuel and coin-based services.

How can I redeem shower credits?

Shower Credits are automatically stored on your card when you earn them. Shower Credits can be redeemed instantly for showers at participating Pilot and Flying J locations. You must present your rewards card to redeem your showers. If you are redeeming team showers, you must present your member card to the cashier at the location that you are redeeming your shower.

What is a Monthly Reward Level?

When you use your Pilot Flying J loyalty member card while purchasing fuel, your purchases are automatically tracked. If you purchase over 500 gallons in any calendar month, you qualify for Reward Level 2. That means the following month all showers you earn will have a 7 day expiration and you will receive special Reward Level 2 offers throughout the month. If you purchase over 1,000 gallons in any calendar month, you will qualify for Reward Level 3. That means the following month all showers you earn will have a 10 day expiration and you will receive special Reward Level 3 offers throughout the month. Your member card must be registered to qualify for Reward Levels 2 & 3 offers.

Where can I get more information regarding MyRewards, my member account or Pilot Flying J?

You can visit www.pilotflyingj.com or call Customer Service at 1-877-866-7378, and we would be happy to answer your questions.

Household Accounts

What is a “household” account?

The adoption of household accounts was a change from Fall 2011 that now groups your multiple Pilot Flying J Professional Driver loyalty cards together so that points, shower credits, and coffee club balances are all shared among your various cards registered under the same phone number.

I have several Pilot and/or Flying J cards, will this change affect me?

Probably. Cards that have been associated together either by registering them under the same phone number or by transferring points between them, will be put in a single “household”. All points on all the cards in the household will be added together into one lump sum that all the cards will reflect. Shower credits and coffee club balances will be summed in the same manner. Earning and redeeming points, shower credits, and coffee club credits on one of these cards will then be reflected on all cards in the household because they all now share this information. For example, if you have two cards, one with 50 points and one with 100 points, both cards will start reflecting a balance of 150 points, and then redeeming 25 points from one card will result in both cards reflecting a balance of 125 points.

I only have one Professional Driver Pilot Flying J card (or one Professional Driver and one RV Driver card), will this change affect me?

No. It will only affect customers with multiple cards. However, you might have a lost, old, or forgotten card. In that case you may see a sudden bump in your points, shower credits, or coffee club balance when those are added into the household.

My card suddenly has a lot more points/showers/coffees than I thought I had. What happened?

This is probably due to all your cards (possibly even lost, old or forgotten cards) being added to the household. When this happens, the points, shower credits, and coffee club balance from all your cards are summed together into household balances that all the cards now share.

One of my cards that I haven’t used in a while suddenly has a much different balance than what I was expecting. What happened?

While unused cards do deplete points due to inactivity, this card may have been included in your household with your other cards. The points, shower credits, and coffee club balance would have then been summed across all your cards and this card is reflecting the new shared household values.

Can I still transfer points and shower credits between cards on your kiosks?

No. Because all your cards now share points, showers credits, and coffee club balances, there is no need to transfer them because all your cards will share this information. However, you will be able to add new cards to your household (if you lose your card for example). This will replace the transfer feature and cause the new card to reflect your existing household balances.

What do I do if my cards are now in one household, but I don’t want them set up that way?

Please contact Customer Service for further assistance at 1-877-866-7378.

I have a Professional Driver and RV card, if they are in the same household, does that mean that my RV card will earn points or that my Professional Driver card will get a fuel discount?

No, the different card types will still operate the same as they have been even if they are in the same household.

Registration

Why do I need to register my member card?

You must register your card to be eligible to receive all the extra benefits. With registration, you can also help protect the points and showers that you have earned if your card is lost or stolen. Any remaining balances left on the card once it is reported, can be transferred to your new card.

How do I register my loyalty card?

You may register your card at any in-store kiosk, with a cashier at the register of any location or online here.

I don't have a card, but the online registration process asked for a card number. How can I get a card?

Simply request a card from the cashier at any Pilot or Flying J location. Click here to find a location near you.

I registered my card in a Pilot or Flying J store. Do I still need to register my card online?

No. You will receive full card holder benefits for registeringyour card in a store. However, to access your account information online or in a mobile app, you must complete the online registration process to create an online account.

I tried registering online, but I did not receive an activation email. What should I do?

It may take up to a half hour for the activation email to be processed. If you still don't see it after a half hour, please search your Junk, Bulk, Spam, or Trash folder for the phrase MyRewards. The email will be from MyRewards@PilotFlyingJ.com and have the subject "Pilot Flying J MyRewards Account Activation".

What can I do if I'm having problems registering online?

Please contact Customer Service at 1-877-866-7378 and let them know you are having problems registering your loyalty card online or on your mobile device.

I tried resetting my password, but I did not receive an email. What should I do?

It may take up to a half hour for the reset password email to be processed. If you still don't see it after a half hour, please search your Junk, Bulk, Spam, or Trash folder for the phrase MyRewards. The email will be from MyRewards@PilotFlyingJ.com and have the subject "Pilot Flying J MyRewards Reset Password".

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Current Deals

Deli

  • NEW MyRewards Exclusive Coffee Pricing and PhilMor Discounts
  • Coffee Club (Buy 9, get the 10th Free)*
*Excludes Preferred Customers at select Tennessee Pilot Flying J Locations

Retail

  • Shower Power 10 day expiration on all showers; fuel over 1000 gallons in a month and get a shower a day for the rest of that month and the entire next month
  • Laundry Rewards Use your points to pay for laundry services.

Restaurants

  • At participating Pilot Flying J owned-operated restaurants:
    • Earn free food just for swiping your card. We will surprise you with great offers from time to time.
    • Free birthday dessert during your birthday month*

Partners

  • Goodyear Commercial Tire Centers (Wingfoot) & Boss Shops
    • Earn 1 point per dollar spent
    • Redeem points for merchandise or services
  • Denny's
    • 10% off your total purchase at participating locations
    • Free Grand Slam Breakfast on your birthday
  • Urgent Care Travel
    • 10% off all services*
    • Free BodyMetrix Scan during your Birthday month

*Urgent Care Travel services include General Medical & Urgent Care, DOT Exams, Drug Screening, Worker Injuries, Sleep Disorder Testing & Treatment, Prescription Medications and more

* These deals apply to registered cardholders.

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MyRewards Sweepstakes

Stay tuned for the next great sweepstakes!

How to Enter

 

Contest Rules

 

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Driver View

Your feedback is important to us! If you are a professional, over-the-road driver then we want to hear from you as a part of our "Driver View".

The Driver View is a survey system that will allow you to provide feedback on some of your visits to Pilot Flying J. We would love for you to take part in helping Pilot Flying J take care of our drivers.

How does it work?

  1. The survey is randomly triggered by swiping your loyalty card.
  2. If you are randomly selected to rate your experience, we will email you a survey link within 24 hours of the transaction.
  3. In appreciation of your time and feedback, loyalty points will be automatically rewarded for every completed survey.
  4. You will have a limited amount of time to complete the survey. The email will indicate the expiration date.
  5. You could receive multiple surveys if you are selected and provide accurate feedback.

How can I participate?

  1. If you do not already have a loyalty card, simply request one from the cashier at any Pilot or Flying J location.
  2. Sign up for an online account, or sign in if you have already created one.
  3. Click on the Edit button in the "My Personal Information" box. If you are accessing your account form a mobile device, choose the "View Full Site" option from the main menu first.
  4. Make sure the "Do not contact me for offers or promotions" box is not checked.
  5. Click the "Update" button.

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