Driver Panel

Your feedback is important to us! If you are a professional, over-the-road driver then we want to hear from you as a part of our "Driver View".

The Driver View is a survey system that will allow you to provide feedback on some of your visits to Pilot Flying J. We would love for you to take part in helping Pilot Flying J take care of our drivers.

How does it work?

  1. The survey is randomly triggered by swiping your loyalty card.
  2. If you are randomly selected to rate your experience, we will email you a survey link within 24 hours of the transaction.
  3. In appreciation of your time and feedback, loyalty points will be automatically rewarded for every completed survey.
  4. You will have a limited amount of time to complete the survey. The email will indicate the expiration date.
  5. You could receive multiple surveys if you are selected and provide accurate feedback.

How can I participate?

  1. If you do not already have a loyalty card, simply request one from the cashier at any Pilot or Flying J location.
  2. Sign up for an online account, or sign in if you have already created one.
  3. Click on the Edit button in the "My Personal Information" box. If you are accessing your account form a mobile device, choose the "View Full Site" option from the main menu first.
  4. Make sure the "Do not contact me for offers or promotions" box is not checked.
  5. Click the "Update" button.

Customer Service Hours

Monday ‒ Saturday:

8 A.M. ‒ 12 A.M. EST


Call us at 1-877-866-7378